1
Introduction
Sohaib Asim Khan
🇵🇰
🇦🇪
Senior Application Support Engineer | SD Ops | ITSM | ServiceNow | Microsoft 365 | SQL Server | Incident & Change Management
Application Support Engineer with 10+ years of experience in supporting and managing 13+ enterprise and business-critical applications across Finance, CRM, ECM and Business Operations.
Expertise in incident management, problem solving, application deployments, change management and production support.
10+
Years of
Experience
Experience
13+
Critical
Applications
Applications
10,000+
Incidents
Resolved
Resolved
1,500+
Critical
Incidents
Incidents
500+
Change
Requests
Requests
2
Technology Stack
Windows Server
IIS
SQL Server
Oracle WebLogic
Oracle WebCenter Content
Microsoft Dynamics CRM
Microsoft Power Apps
Azure
Azure DevOps
Microsoft 365
SharePoint
VMware vSphere
PowerShell
Active Directory
REST APIs
Wireshark
Odoo ERP
Zoho
SSL / TLS
SAP Business One
3
Applications Supported
ERP Systems
Odoo ERP (Inventory & Operations)
Lawson ERP
SAP Business One
CRM & Business Operations
Microsoft Dynamics CRM
Microsoft Ecosystem
Microsoft 365
Microsoft Power Apps
SharePoint
IIS (Internet Information Services)
Finance & Accounting
ONTRAC (Financial Services)
AIM Plus
AIM for Windows
ResWare
Policy Services Apps
Zoho Finance Applications
Custom .NET Financial Applications
ECM & Document Management
Oracle WebCenter Content (ECM)
Infrastructure & Middleware
Enterprise Service Bus (ESB)
Citrix VDI & Load Balancers
Supporting 13+ enterprise applications across Finance, CRM, ECM and Business Operations.
4
Experience
Jul 2025 – Present
Current · Dubai, UAE
IT City UAE
Senior Support Specialist
- End-to-end technology solutions across application support, infrastructure, web development and cloud platforms.
- Deployed and supported Odoo ERP and Zoho Finance applications.
- Managed Citrix VDI, load balancers, Windows/Linux servers, Microsoft 365 and enterprise email services.
- Leveraged AI tools and workflow automation to streamline business processes.
Jun 2020 – Jul 2025
5 yrs 2 mos · Lahore, Pakistan
Stewart Title
Experience Letter
Senior Application Support Engineer (System Engineer)
- Primary L3 engineer for AIM Plus, ResWare, Lawson ERP, ESB, Dynamics CRM, Oracle WebCenter Content (ECM) and .NET financial calculators.
- Led Oracle ECM infrastructure upgrade — migrated from Cisco Blade M2 to M4 (Cisco UCS M4 compliance) and managed Oracle Processor Perpetual and NUP (Named User Plus) license compliance.
- Executed 500+ production deployments via Azure DevOps CI/CD across Dev, QA, Prod and DR environments following ITIL v4 change management practices.
- Managed incidents, changes and releases in ServiceNow with full ITIL v4-aligned SLA compliance; executed 100+ server updates and patching cycles.
- Decommissioned legacy applications and managed structured data transition and migration to updated environments.
- Created 13+ environment diagrams; maintained CMDB accuracy and presented application changes at CAB (Change Advisory Board) calls.
- Authored 50+ knowledge articles to support L1/L2 teams and reduce repeat incident resolution time.
- Built an internal PHP Laravel (MVC) web application to execute DML SQL deployment scripts across environments in a single click, eliminating manual script execution errors.
- Developed PowerShell automation scripts for scheduled system updates, orchestrated via VisualCron and delivered execution reports via SMTP relay (port 25).
- Installed and renewed 100+ SSL/TLS certificates across web servers, load balancers and application endpoints, ensuring uninterrupted HTTPS services and compliance.
- Deployed security patches across 1,000+ virtual machines on VMware vSphere, coordinating maintenance windows to minimise downtime across production and non-production environments.
- Administered SQL Server, Oracle WebLogic, IIS, Azure AD, VMware vSphere and enterprise SSL/TLS certificates.
Cognizant
Collaborative Project
Policy Services — Financial Applications & Automated Workflows
Collaborated with Cognizant on a cross-company initiative within the Policy Services domain — supporting automated workflows for financial applications and working across integration touchpoints between enterprise financial systems and automated pipeline services.
Jul 2016 – Jun 2020
4 yrs · Lahore, Pakistan
Afiniti (Former SATMAP)
Experience Letter
Global Service Desk Engineer | L1/L2 Incidents & IT Helpdesk
- Provided 24/7 application and infrastructure support for Avaya-based AI pairing solutions deployed at major global enterprises including Verizon and AT&T.
- Resolved 10,000+ incidents across global offices via Jira, Confluence and Office 365.
- Led the response to a large-scale ransomware attack targeting the healthcare sector (2020) — remediated 500+ compromised computers, installed security patches across the entire estate, restored account provisioning, managed access controls and coordinated asset recovery to secure and stabilise the environment.
- Led telephony exchange migrations for 500+ user accounts; managed Exchange email migrations.
- Handled Active Directory, Skype for Business, Cisco WebEx, and Symantec Endpoint Protection.
Sep 2009 – Jun 2016
6 yrs 10 mos
Ovex Technologies · Allianz · Icon Marketing · Mindbridge
Telesales Executive | Customer Support & Engagement
- Managed inbound and outbound customer support for UK, USA and Canada markets.
- Handled CRM tasks, lead generation, IP phone configurations and VOIP calling systems.
5
Projects
Stewart Title
PHP · Laravel · SQL
App ToolKit
Internal Tooling — PHP Laravel (MVC)
- Built an internal web application to execute DML SQL deployment scripts across Dev, QA, Prod and DR environments in a single click, eliminating manual script execution errors.
- Role-based access control ensuring only authorised engineers could trigger production deployments.
- Reduced deployment time and human error significantly across 4 environments.
Stewart Title
PowerShell · VisualCron · SMTP
Automated Server Update Pipeline
PowerShell Automation — Scheduled via VisualCron
- Developed PowerShell scripts to automate 100+ server patching and update cycles across the estate.
- Scheduled execution via VisualCron with SMTP relay (port 25) delivering execution reports and failure alerts to the engineering team.
- Reduced manual intervention and overnight maintenance windows for server update cycles.
Stewart Title
Windows Server · IIS · VMware · Oracle WebLogic
Server Upgrade & Legacy Migration
Infrastructure Migration — EOL Decommission
- Led migration of legacy enterprise applications from end-of-life servers to upgraded infrastructure, ensuring zero data loss and minimal downtime across all critical services.
- Decommissioned EOL servers following structured transition plans — validating application health, redirecting traffic, and archiving legacy data before shutdown.
- Migrated Oracle WebCenter Content (ECM) from Cisco Blade M2 to Cisco UCS M4 servers, achieving compliance with current hardware and licensing standards.
- Coordinated changes through CAB, maintained CMDB accuracy post-migration, and updated environment diagrams to reflect new infrastructure state.
- Collaborated with dev, QA and infrastructure teams to validate each environment (Dev → QA → Prod → DR) before cutover.
6
Tools & Platforms
| IT Service Management | ServiceNow, Jira, Confluence |
| Microsoft Ecosystem | Microsoft 365 Admin Center, Microsoft Entra ID (Azure AD), SharePoint Online, Microsoft Teams, Outlook, Microsoft Project, Microsoft Project for the Web, Microsoft Visio |
| Power Platform | Microsoft Power Apps, Microsoft Power Automate, Dynamics 365 CRM |
| Project & Work Management | Azure DevOps, Monday.com |
| Database | Microsoft SQL Server, SQL Server Management Studio (SSMS) |
| Web & App Servers | Internet Information Services (IIS), Oracle WebLogic, Oracle WebCenter Content (ECM) |
| Virtualization & Cloud | VMware vSphere, Microsoft Azure, Citrix Virtual Apps & Desktops |
| Troubleshooting & Diagnostics | Sysinternals Suite, Wireshark, OSI Model Analysis, TCP/IP Port Testing, Network Packet Inspection, Telnet / Netcat, Traceroute / Pathping, Netstat, BeyondTrust (Bomgar) |
| Enterprise Applications | Odoo ERP, Odoo CRM, RESware, Lawson ERP, AIM Plus, Oracle ECM, DocuSign, Zoho Invoice, Pricing API |
| Identity & Infrastructure | Active Directory, DNS, DHCP, FTP / SFTP, SMTP, Windows Server, Linux Server |
| Development & Deployment | Azure DevOps Pipelines, Git, CI/CD Pipelines |
| Monitoring & Support | Remote Desktop Services (RDP), Event Viewer, Task Scheduler, Performance Monitor |
40+Enterprise Tools & Platforms
13+Critical Enterprise Applications
10+Years of Enterprise IT Experience
7
Achievements
10,000+
Incidents Resolved
Across Afiniti, Stewart Title & IT City — global multi-region support
500+
Deployments
Production deployments via Azure DevOps CI/CD across Dev, QA, Prod & DR
50+
Knowledge Articles
Authored at Stewart Title to support L1/L2 teams and reduce repeat incidents
13+
Environment Diagrams
Infrastructure & application diagrams maintained at Stewart Title
100+
Server Updates
Patching and update cycles executed across the estate at Stewart Title
Ransomware
Incident Response
Led response to major ransomware attack at Afiniti — access & asset recovery